Voice your opinion today and hear what 73 customers have already said. After holding insurance with CareSuper through Metlife for a number of years I get a notice from my super fund advising the premiums have doubled. Statewide had a claims page where supposedly I could see the process of the claim but it was all but useless and to get any information I had to call or email the dedicated case worker. Insurance Watch is an Australian Life Insurance Broker offering Life & TPD Insurance, Trauma Insurance and Income Protection Insurance as a Corporate Authorized Representative of Synchron AFSL 243313. Important updates and information from MetLife Australia about Coronavirus disease (COVID-19) CLICK HERE Close Menu Close. Companies can't alter or remove reviews from ProductReview.com.au. Ratings from J.D. I suggest anyone who read my post, NOT to get any insurance through your super as Super Trustees get fat commissions and then they hire a cheapest company with cheapest labour who have no idea how to process a claim and what to do when a claim is lodged? I never really had any communication with them..", "Easy coverage, haven't had to file a claim but it seems easy enough. Write a review. But no, they needed my medical file, 3 months, and information about my wife and I struggling to conceive from the doctor, too. Write a review. Utterly unreliable customer service. Would not recommend to others..", "I have life and total and permanent disability insurance through my super Australian Ethical, who go through Metlife. MetLife will deny your claim, then advise you that you are a fraud. I would like to see about trauma cover sometime which they don't offer through my super fund. So here I am, fit, healthy and goi...Read more. During the time of my claim they installed a new system and on a couple of occasions the delay was due to this. Then, in August, they called to 'interview' me (I was going for a walk at the time). MetLife Newsroom. Help make sure your furry family members are protected in case of an accident or illness with Pet Insurance offered by MetLife 1. Pet Insurance Underwritten and Issued by Independence American Insurance Company. FAQs Search for the form you need Request a Call Back Get in Touch This website contains general information only, which does not take into account your personal financial situation, objectives or needs. I have never had this problem with my previous insurers. Of course everything is offered on a confidential, nil liability basis. My claim has been going on since last year 2019 .It's July 2020 and still unresolved claim. We'd be better off financially if I gave up my job and we both joined the Centrelink queue!! Finally got them to the point of looking at the information, then they said they would need info from the doctor, would send the request to him and he would have it by Friday. ", "Simple, easy process with quick review of application. Is MetLife Life Insurance Good? Here's who we ranked as the best life insurance 2020. So also when Metlife say that “ A temporary setback doesn’t put you behind for years.” Well it has put me behind by $10,000 I will never get back. I started my request for income protection insurance in May. What do people live on for 9 months without income? We even prefer to enjoy the companies that are best at handling high-risk life insurance. Instead they hand balled it to another case officer who asked me to explain everything again instead of having the case file read by them or to have the phone recordings listen to. Would recommend to others..", "I has this insurance through my superfund (HostPlus). About MetLife Australia. This website provides general advice only without taking into account your personal circumstances. After my experience no, I would not recommend them..", "I transferred my Superannuation into HOSTPLUS, and therefore my Life Insurance, TPD and Income Protection insurance also transferred from my old fund to HOSTPLUS. 2.1. met life.com. Repeatedly asking for the same evidence for the claim and still not satisfied . Now more than ever, pets are playing a significant role in our lives and it is important to keep them safe and healthy. Most of Metlife workers are back door entry as well and not hired on their skills and qualifications. How do they expect people to survive for so long while waiting? Both were on the same form I sent in so how it was missed I still don't understand. Email: support@insurancewatch.com ... "I have life and total and permanent disability insurance through my super Australian Ethical, who go through Metlife. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. No answer as Metlife did not complete the investigation. INVESTIGATION? INVESTIGATION? Further details in the disclaimer. Went through a lot and did not work for years. seems like they are investigating a Murder, even Murder investigations don't take th...Read more, Husband has income protection insurance with a three month waiting period. Once the Government Overseer became involved they admitted they were the insurer, then denied my claim as I travelled overseas. This was very poor of Metlife as Customer Service is key in any company to build a reputation of understanding to help the person through this difficult time. Group Superannuation Advisers Corporate Direct About Us About Us. We will start by saying that Metlife is a top 15 Life Insurance Company but did not make our top ten list for 2018. Hostplus and Metlife would apparently prefer that the taxpayer support us, rather than we be productive members of the community, with one of us needing temporary support THAT HAS BEEN PAID FOR. This happen after 2 months of the claim being processed. Their staff do require more training but most of all the main outcome that Metlife strive to provide, is to, not pay you as it’s in their best interest for them to not approve your claim. You can ask AFCA to investigate, but then they have three months. On Friday they sent their request to THEIR contractor to ...Read more. Do you agree with Metlife's TrustScore? MetLife Australia's new chief executive Richard Nunn says the firm's nascent retail life insurance business has had a slower-than-expected start. Had Metlife Life Insurance, TPD (Total and Permanent Disability), Income Protection for 5 years. Slow a snails. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. Find out about ClearView Life Insurance and the products and the benefits they offer and whether you can trust them to protect your family. Was not aware that I had TPD insurance, my doctor advised me to lodge a claim as I am unfit to work, independent Doctor have same opinion. MetLife Life Insurance Review. Once the official claim was submitted and then follow up information required to assess the claim, there were delays in reply’s from Metlife and when you attempt to call them to ask for an update ,you were told that you will be called back in 24 to 48 hours. My claims were lodged in Sept/Oct and one of them was this week finalised and the other I am still waiting on. Even an email asking if I was making one or 2 claims and after email communication was confirmed that there were 2 claims before the mess up. So here I am, fit, healthy and goi... ng for a walk in my lunch break, literally no one I know would describe me as obese (I'm very healthy, perhaps jsut a little more muscular that your average person), but because of my BMI, even though it's not fat-related, they can't insure me. I had home insurance with MetLife. Visit this website met life.com. No answer as Metlife did not complete the investigation. I don't think she believed me. MetLife’s term-issue life insurance wins points for its simplicity. Despite being in business for over 150 years, MetLife isn’t accredited with the Better Business Bureau — but it has an A- rating for its customer interaction. Have had no dealings with them other than coimmencing policies. Hostplus sat on the claim for three weeks before handing it to Metlife, Metlife have two months from when THEY receive it to action it. Unfortunate I know, but hey, there is always next year. Login. This Metlife is useless, blood sucking people who have no care for people who claim? Did not contact super people until January 2020. MetLife is a US-owned life insurer with over 152 years’ experience, protecting customer in nearly 50 countries worldwide. I had a couple of claims and only by accident did I discover a few months after lodging that only one of the claims was being processed and the IP well, I don't know exactly, but was either not put in or lost between Statewide and Metlife and I had to chase it up 3mths later for it to be processed. First state super so called "trustees" (guys don't trust them at all) who are filling their pockets with commission from these so called Insurance companies-Met life, did not bother to do anything after repeated request and complaints? I like to begin by saying that each case is different for each person who submits a claim to Metlife and this is based on my experience with the Customer Service of Metlife and the process of the claim’s final decision.Metlife quotes on their website the following:“Income Protection can help get you through a difficult period, without having to eat into your savings or rely on outside help – so a temporary setback doesn’t put you behind for years.” This is not true at all and is a false statement and ...Read more, I'm a finance professional taking out income protection insurance to protect my family if I have a car accident or something. Personal Insurance Business Solutions Partnerships Partnerships. Had Metlife Life Insurance for 1 year or less. All I can suggest when you think about Metlife and Income protection, Don’t Trust them, they are not true to their word and fail in providing customer service. Had Metlife Life Insurance, TPD (Total and Permanent Disability) for 2 years. They never bother to respond. Founded in Zurich. Turns out they won't cover me because I'm overweight, despite the fact I am young and healthy. Remember what Metlife has written on their website: “Income Protection can help get you through a difficult period, without having to eat into your savings or rely on outside help” This statement has now been proven to be a lie. I had a house fire. MetLife insurance reviews are average. Had Metlife Life Insurance, TPD (Total and Permanent Disability), Income Protection for 8 years. Glassdoor has 4,208 MetLife reviews submitted anonymously by MetLife employees. Statewide super also supported Metlife in declining. After a week of not hearing anything I had to make contact again to find out the progress. I applied for life insurance via my superannuation provider and on the application form I did the right thing and mentioned the fact that there was a family medical condition as required, however not that it's impacted me. See the Best Income Insurance in 2020 as rated by Australians on ProductReview.com.au. The minute you lodge claim, you are tag as a criminal and their so called investigation became worst than a snail? I had a house fire. Had Metlife TPD (Total and Permanent Disability) for 10 years or more. MetLife protects customers in 40 countries worldwide including the US, Latin America, Asia, Europe and the Middle East. I started my request for income protection insurance in May. Get a free MetLife insurance quote online. Have a TPD insurance through First State Super. First State super Complaints department is trying to put my claim under the carpet as they call me from their personal phones or public phones? Zurich Australia is part of the Zurich Insurance Group, a leading insurer that offers an extensive range of property and casualty, and life insurance products. Husband has income protection insurance with a three month waiting period. Their follow up with Doctors for reports consisted of a phone call once a fortnight or the re sending of the report form. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020! Offering insurance solutions and guidance to help customers meet their goals and navigate life's twists and turns. Went through a lot and did not work for years. Although no decision on my claim after 12 months but First state super, without fail, taking premium out of my account. That was refused. (well they need their fat commission from it) SMSF Insurance – Insurance for Self Managed Super Funds (SMSFs), Insurance Claims Statistics – All the facts and figures, Rate your insurer to win an Apple Watch Series 6, "I have not made any claims but found the process of merging my other super accounts extremely easy and stress free. They cover me for TPD and Death as well but I will be immediately moving my cover based on this experience. Found out after lodging claim that Hostplus contract their assessment work out to Metlife. metlife.com. and providers in the market. Turns out they won't cover me because I'm overweight, despite the fact I am young and healthy. Have a TPD insurance through First State Super. Careers Investor Relations Newsroom Sustainability MetLife Foundation Corporate Profile Diversity & Inclusion Support. Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. From the first day of making contact with Metlife, there were delays in a reply back from their staff. With the constant delays during the accessing of my case, the total time to wait for an outcome was 5 months and $10,000 out of pocket by using up my savings. Causes of Deaths in Australia – The Statistics, Latest Life Insurance Discounts and Offers. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you. This was the question asked by their staff. Had Metlife TPD (Total and Permanent Disability) for 4 years. Finally got them to the point of looking at the information, then they said they would need info from the doctor, would send the request to him and he would have it by Friday. Insurance Solutions Insurance Solutions. Overall a good policy..", "I was actually insured by Statewide who use Metlife. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Metlife Reviews 73 • Poor . Find out if it's right for you. After clicking submit I was rejected straight away and now blacklisted by the company, very poor business morals, no follow up, no medical, disgusting. I tried to increase my Income Protection insurance as I am now in a higher paying position, but once I completed the forms they disallowed my IP cover. We're a leading provider of life insurance and retirement solutions, partnering with employers and super funds to help more Australians create a lifestyle they love – and providing help when they need it most. Star ratings and reviews from holders of life insurance, trauma insurance and income protection policies. About MetLife. [Customer Ratings & Reviews] Had Metlife Life Insurance, TPD (Total and Permanent Disability) for 10 years or more. Take weeks and months to do so. Lodge claim in July 2019, was told by First State super that it will take around 2-3 months to get a decision? Review MetLife Australia insurance products, including life cover, TPD, trauma cover and income protection. This caused delays as I was now out of work for 2 months at this stage and now eating into my savings. Please contact MetLife or your plan administrator for complete details. needs to be known by anyone wanting to take out income protection with Metlife. MetLife Australia offers a variety of personal insurance products such as life insurance, income protection, TPD and trauma cover tailored specifically to meet the … And they wouldn't cover me. They would not give my cover with 'exclusions' or explain why. Found out after lodging claim that Hostplus contract their assessment work out to Metlife. Are you paying a “Lazy tax” on your insurance? MetLife disability insurance reviews and complaints. Honestly, they should have said "your BMI will exclude you" the second I called them, not pulled confidential medical files that are totally irrelevant and not wasted more than an hour of my time on the phone. They did offer 30% of claim value to settle while denying liability. Search. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Listing monitored by MetLife representatives. 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